Shipping policy
Last updated: July 12, 2026
Lumenvel is committed to providing clear and reliable shipping information. This policy explains where we ship, when orders are processed, and when customers can expect delivery.
1. SHIPPING DESTINATIONS
Lumenvel currently ships only to addresses within the United States. International shipping is not available at this time.
2. ORDER CUT-OFF AND PROCESSING
Order cut-off time: 5:00 PM Pacific Time
Processing time: 1–3 business days
Orders are processed Monday through Friday. Orders placed after the cut-off time begin processing on the next business day.
Saturdays, Sundays, and U.S. federal holidays are not considered business days.
3. SHIPPING COST AND DELIVERY TIME
Shipping method: Standard Shipping
Shipping cost: We offer Free Standard Shipping on all orders delivered across all 50 U.S. states. No minimum order value is required.
Transit time: 7–12 business days
Estimated total delivery: 8–15 business days
Any applicable shipping charge or eligibility condition will be clearly displayed at checkout before payment.
Delivery estimates include processing and transit time. They are provided for convenience and are not guaranteed.
4. SHIPPING CARRIERS
Orders may be shipped through trusted carriers such as:
• USPS
• UPS
• FedEx
The carrier is selected based on the package, destination, and available shipping service.
5. ORDER TRACKING
Once an order ships, we will send a confirmation email containing the available tracking information.
Tracking activity may not appear immediately after the carrier receives the package. Customers can also use our Track Order page for shipment updates.
6. ADDRESS ACCURACY
Customers are responsible for providing a complete and accurate shipping address during checkout.
Please contact us immediately if an address correction is needed. We cannot guarantee changes after an order has entered processing or been transferred to the carrier.
Lumenvel is not responsible for delays caused by incomplete, incorrect, or undeliverable addresses.
7. ORDER CHANGES AND CANCELLATIONS
Order change and cancellation requests must be submitted as soon as possible.
Once an order has been processed or shipped, it may no longer be changed or canceled. Complete requirements are available in our Order Cancellation Policy.
8. SHIPPING DELAYS
Weather, carrier disruptions, high shipping volume, address problems, and other circumstances outside our reasonable control may delay delivery.
If we cannot ship an order within the stated processing period, we will provide an update and any cancellation or refund options required by applicable law.
9. LOST, DAMAGED, OR INCORRECT ORDERS
Please contact us promptly if an order:
• Arrives damaged
• Contains an incorrect item
• Is missing an item
• Appears lost in transit
Include your order number, a description of the issue, and clear photos when applicable.
Do not discard damaged products, packaging, or shipping labels until the issue has been reviewed.
10. CONTACT LUMENVEL
For shipping or delivery assistance, contact:
Store Name: Lumenvel
Address :
4016 Grand Ave, Suite A
Chino, CA 91710
United States
Email: customersupport@lumenvel.com
Phone: +1 (707) 220-3740
Live Chat: Available on our website
Customer Support Hours
Monday–Friday: 9:00 AM–5:00 PM Pacific Time
Saturday–Sunday: Closed
Messages received after business hours will be answered the next business day, within 24 hours.