Security Policy
Last updated: July 12, 2026
Lumenvel uses reasonable security measures to help protect customer information, accounts, and online transactions. No online system can guarantee complete security, but we take practical steps to reduce unauthorized access, fraud, and misuse.
1. SECURE WEBSITE CONNECTION
Our website uses HTTPS encryption to help protect information transmitted between your browser and our store.
Before entering personal or payment information, check that the website address begins with “https://” and displays a secure connection indicator in your browser.
2. PAYMENT SECURITY
Payments are processed through Shopify and the secure payment provider selected during checkout.
Lumenvel does not directly store complete payment card numbers or card security codes in regular customer records.
We will never ask you to send your complete card number, security code, account password, or verification code through email, phone, or live chat.
3. FRAUD PREVENTION
Orders may be reviewed when payment, billing, shipping, or account activity appears unusual.
We may:
• Request confirmation of order details
• Temporarily delay processing
• Contact the customer using information provided with the order
• Cancel a transaction that appears unauthorized or fraudulent
We will not request complete card details or passwords during verification.
4. CUSTOMER ACCOUNT SECURITY
Customers are responsible for protecting their account credentials.
We recommend that you:
• Use a strong and unique password
• Avoid sharing login information
• Sign out after using a shared device
• Avoid making payments through unsecured public Wi-Fi
• Review your account and order activity regularly
Contact us immediately if you suspect unauthorized account access.
5. ACCESS TO CUSTOMER INFORMATION
Customer information is accessible only to authorized personnel and service providers who need it for legitimate purposes such as:
• Processing and shipping orders
• Handling returns and refunds
• Providing customer support
• Preventing fraud
• Meeting legal, accounting, or regulatory obligations
Further details about the collection and use of information are available in our Privacy Policy.
6. THIRD-PARTY SERVICE PROVIDERS
Lumenvel may use third-party providers for website hosting, payment processing, fraud prevention, shipping, analytics, and customer support.
These providers maintain their own privacy and security practices. We share only the information reasonably required for them to provide their services.
7. SECURITY INCIDENTS
If we identify a security incident affecting customer information, we may:
• Investigate the issue
• Restrict unauthorized access
• Work with Shopify or relevant service providers
• Take reasonable corrective action
• Notify affected customers or authorities when required by law
8. PHISHING AND SUSPICIOUS MESSAGES
Be cautious of messages that:
• Request passwords or complete payment details
• Demand payment through gift cards, cryptocurrency, or wire transfer
• Contain unexpected attachments or suspicious links
• Direct you to a website that is not Lumenvel’s official store
Lumenvel will never request payment outside our official checkout.
Report suspicious communications to customersupport@lumenvel.com.
9. REPORTING A SECURITY CONCERN
To report suspicious account activity, a phishing message, or another security concern, contact us with:
• A description of what happened
• The approximate date and time
• The relevant order or account details
• A screenshot, when helpful
Do not include passwords, complete card numbers, security codes, or government identification numbers.
Suggested email subject: Security Concern
10. CUSTOMER SAFETY TIPS
Customers can help protect their information by:
• Keeping browsers and devices updated
• Using different passwords for different accounts
• Checking website addresses before entering payment details
• Avoiding purchases over public Wi-Fi
• Monitoring bank and card statements
• Avoiding links in unexpected emails or text messages
11. POLICY UPDATES
We may update this Security Policy when our technology, providers, business practices, or legal obligations change.
The latest version will be published on this page with a revised update date.
12. CONTACT LUMENVEL
Store Name: Lumenvel
Address :
4016 Grand Ave, Suite A
Chino, CA 91710
United States
Email: customersupport@lumenvel.com
Phone: +1 (707) 220-3740
Live Chat: Available on our website
Customer Support Hours
Monday–Friday: 9:00 AM–5:00 PM Pacific Time
Saturday–Sunday: Closed
Messages received after business hours will be answered the next business day, within 24 hours.