Privacy policy

Last updated: July 12, 2026

Lumenvel respects your privacy and is committed to handling your personal information responsibly. This Privacy Policy explains what information we collect, how we use it, when it may be shared, and the choices available to customers and website visitors in the United States.

This policy applies when you browse our website, place an order, contact customer support, use live chat, create an account, or otherwise interact with Lumenvel.

Information We Collect

The information we collect depends on how you use our website and services.

Information You Provide

We may collect:

• Your name, email address, phone number, billing address, and shipping address
• Order details, products purchased, returns, cancellations, and transaction history
• Account information, preferences, and login details
• Messages sent through email, phone, contact forms, or live chat
• Information submitted when participating in promotions, surveys, or product reviews

Payment information is processed by Shopify and the payment provider selected at checkout. Lumenvel does not use complete payment card details for purposes unrelated to completing and protecting your transaction.

Information Collected Automatically

When you browse our website, certain information may be collected automatically, including:

• IP address
• Browser and device type
• Operating system
• Website pages viewed
• Referring website or advertisement
• Shopping-cart activity
• Approximate location based on IP address
• Date, time, and duration of website activity
• Cookie and similar technology identifiers

Information From Service Providers

We may receive information from Shopify and providers that support payment processing, fraud prevention, order fulfillment, shipping, analytics, advertising, customer support, and website performance.

We use information received from these providers only for legitimate business purposes described in this policy.

How We Use Personal Information

We may use personal information to:

• Process payments and fulfill orders
• Confirm, update, ship, and deliver purchases
• Provide order, return, refund, and delivery updates
• Respond to customer questions and support requests
• Maintain customer accounts and preferences
• Detect fraud, unauthorized transactions, or security threats
• Improve website navigation, products, and customer experience
• Measure website and advertising performance
• Send promotional emails when a customer has chosen to receive them
• Comply with legal, tax, accounting, and regulatory requirements
• Enforce our policies and protect Lumenvel, customers, and service providers

Customers may unsubscribe from promotional emails by using the unsubscribe link included in those messages. Transactional communications concerning orders, payments, returns, security, or account activity may still be sent when necessary.

Cookies and Similar Technologies

Lumenvel and its service providers may use cookies, pixels, tags, and similar technologies to operate the website, remember preferences, analyze performance, prevent fraud, and understand how customers interact with our store.

Some technologies may also support advertising based on website activity. Where required, customers may manage eligible privacy choices through our cookie controls or the Do Not Sell or Share My Personal Information page.

Disabling certain cookies may affect website features, saved preferences, cart functionality, or checkout performance.

How We Share Information

We may share personal information with service providers only when reasonably necessary to operate our business or complete a customer request.

These providers may include:

• Shopify, which hosts and supports our online store
• Payment processors and digital wallet providers
• Shipping carriers such as USPS, UPS, and FedEx
• Warehousing, fulfillment, and order-management providers
• Fraud prevention and website-security providers
• Customer service and live-chat platforms
• Analytics, marketing, and advertising providers
• Professional advisers, regulators, courts, or government authorities when legally required

We may also disclose information during a business transaction such as a merger, financing, acquisition, reorganization, or sale of business assets.

We do not sell personal information to third parties in exchange for money. Certain advertising or analytics activities may be considered “sharing” under some US state privacy laws, even when no money is exchanged. Eligible customers may opt out as explained below.

Shopify’s Role

Lumenvel is powered by Shopify. Shopify processes information needed to host the store, operate checkout, support transactions, prevent fraud, and provide platform services.

Information submitted through our store may therefore be processed by Shopify and its authorized service providers. Shopify’s own privacy notices apply to information it processes for its independent platform purposes.

Your US Privacy Rights

Depending on your state and applicable law, you may have the right to:

• Request access to personal information we maintain about you
• Request correction of inaccurate information
• Request deletion of eligible information
• Request a portable copy of certain information
• Opt out of qualifying sales, sharing, or targeted advertising
• Appeal certain decisions regarding a privacy request
• Use an authorized agent to submit an eligible request
• Exercise privacy rights without unlawful discrimination

These rights may be subject to legal exceptions. For example, we may retain information needed to complete transactions, prevent fraud, maintain records, resolve disputes, or comply with legal obligations.

California Privacy Choices

California residents may have rights under the California Consumer Privacy Act, as amended.

Lumenvel does not sell personal information for money. Where our use of advertising or analytics technologies qualifies as “sharing” under California law, eligible residents may submit an opt-out request through our Do Not Sell or Share My Personal Information page.

Where legally required and technically supported, we will also process a valid Global Privacy Control signal as an opt-out request for the browser or device sending the signal.

Submitting a Privacy Request

To request access, correction, deletion, or another available privacy right, contact:

Email: customersupport@lumenvel.com
Phone: +1 (707) 220-3740
Live Chat: Available on our website

Please describe the request and provide enough information for us to identify the relevant customer record.

We may ask for reasonable verification before completing a request. This protects customer information from unauthorized access or deletion.

An authorized agent may submit a request where permitted by law. We may require proof of authorization and may contact the customer directly to verify the request.

We will respond within the period required by applicable law.

Data Retention

We retain personal information only for as long as reasonably necessary to:

• Fulfill orders and provide customer support
• Maintain transaction, tax, and accounting records
• Process returns, refunds, disputes, or chargebacks
• Detect fraud and protect website security
• Comply with legal and regulatory obligations
• Enforce our agreements and policies

Retention periods may vary depending on the type of information and the reason it was collected. Information that is no longer reasonably needed may be deleted, anonymized, or securely disposed of.

Data Security

Lumenvel uses reasonable administrative, technical, and organizational safeguards designed to protect personal information.

No online transmission or storage system is completely secure. Customers should use strong passwords, protect account credentials, and contact us immediately if they suspect unauthorized account or order activity.

Additional information is available in our Security Policy.

Children’s Privacy

Our website is not directed to children under 13, and we do not knowingly collect personal information from children under 13.

We do not knowingly sell or share the personal information of individuals under 16 for targeted advertising. A parent or legal guardian who believes a child has provided personal information may contact us to request its deletion.

Third-Party Websites

Our website may contain links to websites, social media platforms, payment services, or other services operated by third parties.

Lumenvel does not control the privacy or security practices of independent third parties. Customers should review the applicable privacy notice before providing information to an external service.

Changes to This Policy

We may update this Privacy Policy when our services, privacy practices, technology, or legal obligations change.

The revised version will be published on this page with an updated “Last updated” date. Material notices will be provided when required by applicable law.

Contact Lumenvel

For privacy questions, complaints, or requests, contact:

Store Name: Lumenvel

Address :

4016 Grand Ave, Suite A
Chino, CA 91710
United States

Email: customersupport@lumenvel.com
Phone: +1 (707) 220-3740

Live Chat: Available on our website

Customer Support Hours

Monday–Friday: 9:00 AM–5:00 PM Pacific Time
Saturday–Sunday: Closed

Messages received after business hours will be answered the next business day, within 24 hours.