Refund policy
Last updated: July 12, 2026
At Lumenvel, we want customers to feel confident when shopping with us. If an eligible item does not meet your expectations, you may request a return within the period explained below.
1. 30-DAY RETURN WINDOW
You may request a return within 30 days from the date your order is delivered.
Returns requested after the 30-day period cannot be accepted unless required by applicable law.
2. RETURN ELIGIBILITY
To qualify for a return, the product must be:
• In the same condition in which it was received
• Unused, unwashed, uninstalled, and unaltered
• Complete with original packaging, accessories, manuals, and tags
• Supported by proof of purchase from Lumenvel
Returns may be requested for damaged, defective, incorrect, unwanted, or mistakenly ordered items.
Products damaged through misuse, improper installation, neglect, or normal wear are not eligible for return.
3. HOW TO START A RETURN
Before sending an item back, contact our customer support team:
Email: customersupport@lumenvel.com
Phone: +1 (707) 220-3740
Live Chat: Available on our website
Please provide:
• Your order number
• The item you wish to return
• The reason for the return
• Clear photos if the item is damaged, defective, or incorrect
Our team will provide return approval, a prepaid return label, and packing instructions. Do not return a product without authorization, as unauthorized returns may delay or prevent processing.
4. RETURN ADDRESS
Approved returns must be sent to:
Lumenvel
4016 Grand Ave, Suite A
Chino, CA 91710
United States
Please use only the return instructions and label supplied by our support team.
5. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Please inspect your order after delivery and contact us promptly if an item arrives damaged, defective, incomplete, or different from what you ordered.
For an approved claim, Lumenvel will provide a replacement or refund at no additional cost. Keep the item, packaging, shipping label, and all included materials until the issue has been reviewed.
6. RETURN SHIPPING AND FEES
Lumenvel provides a prepaid return label for eligible returns.
Return shipping fee: $0
Restocking fee: None
Original expedited shipping charges, if any, are not refundable unless the return resulted from an error by Lumenvel or the product arrived damaged or defective.
7. REFUND PROCESS
Once the returned product is received, we will inspect it and notify you of the approval status.
Approved refunds are issued to the original payment method within 10 business days of approval.
Your bank, card issuer, PayPal, or payment provider may require additional time to post the refund to your account.
8. EXCHANGES
Eligible products may be exchanged within the same 30-day return window, subject to product availability.
Contact customer support with your order number and the requested replacement. If the replacement is unavailable, we may issue a refund instead.
9. MISSING REFUNDS
If more than 10 business days have passed since your refund was approved, first check with your bank or payment provider.
If the refund is still not visible, contact us at customersupport@lumenvel.com for assistance.
10. CONTACT LUMENVEL
Store Name: Lumenvel
Address :
4016 Grand Ave, Suite A
Chino, CA 91710
United States
Email: customersupport@lumenvel.com
Phone: +1 (707) 220-3740
Live Chat: Available on our website
Customer Support Hours
Monday–Friday: 9:00 AM–5:00 PM Pacific Time
Saturday–Sunday: Closed
Messages received after business hours will be answered the next business day, within 24 hours.