Contact Us

Have a question about an order, product, or store policy? The Lumenvel customer support team is available to help customers throughout the United States.

1. CONTACT OPTIONS

Email: customersupport@lumenvel.com
Best for order concerns, return requests, privacy questions, or sending photos.

Phone: +1 (707) 220-3740
Please have your order number ready when calling about an existing purchase.

Live Chat: Available on our website during customer support hours.

Mailing Address:
Lumenvel

4016 Grand Ave, Suite A
Chino, CA 91710
United States

2. CUSTOMER SUPPORT HOURS

Monday–Friday: 9:00 AM–5:00 PM Pacific Time
Saturday–Sunday: Closed
U.S. federal holidays: Closed

Messages received outside business hours will be answered the next business day, within 24 hours.

3. HOW WE CAN HELP

Our support team can assist with:

• Product questions before purchase
• Order status and tracking
• Damaged, incorrect, or missing items
• Returns, exchanges, and refunds
• Recent order changes or cancellations
• Account, security, and privacy requests

4. WHAT TO INCLUDE

To help us respond efficiently, please provide:

• Your full name
• Your order number, if applicable
• The email address used during checkout
• A short explanation of your request
• Clear photos for damaged, defective, or incorrect items

Please contact us before returning a product so we can confirm eligibility and provide the correct return instructions.

5. PROTECTING YOUR INFORMATION

Never send complete payment card numbers, card security codes, account passwords, or verification codes by email, phone, or live chat.

Lumenvel will not ask you to provide this sensitive information through an unsolicited message or call.

6. PRIVACY REQUESTS

To request access, correction, or deletion of eligible personal information, email customersupport@lumenvel.com with “Privacy Request” in the subject line.

Include your name and the email address connected to your account or order. We may verify your identity before completing the request.

SUGGESTED INTERNAL LINKS

• FAQ
• Shipping Policy
• Track Order
• Return & Refund Policy
• Order Cancellation Policy
• Privacy Policy
• Terms of Service