Payment Policy

Last updated: July 12, 2026

Lumenvel provides secure and transparent payment options for customers shopping within the United States. This policy explains accepted payment methods, authorization, billing, security, and refunds.

1. ACCEPTED PAYMENT METHODS

Depending on availability at checkout, Lumenvel accepts:

Shop:
• Shop Pay
• Shop Pay Installments

Cards:
• Visa
• Mastercard
• American Express
• Diners Club
• Discover

Digital Wallets:
• Apple Pay
• Google Pay
• Amazon Pay
• PayPal

The payment methods displayed at checkout are the methods available for that specific order.

2. CURRENCY

All prices and transactions are processed in U.S. dollars (USD).

If your payment account uses another currency, your bank or payment provider may apply its own conversion rate or fee. Lumenvel does not control those charges.

3. PAYMENT AUTHORIZATION

Payment must be successfully authorized before an order can enter processing.

Placing an order does not guarantee final acceptance. We may review payment authorization, inventory, shipping details, and fraud indicators before confirming the order.

4. SECURE CHECKOUT

Payments are processed through Shopify and the secure payment provider selected at checkout.

Lumenvel does not directly store complete card numbers or card security codes in ordinary customer-support records.

Never send your complete card number, security code, password, or verification code through email, phone, or live chat. Lumenvel will not request this information through an unsolicited message.

5. BILLING INFORMATION

Customers must provide accurate billing and payment information.

A transaction may be declined or delayed when:

• Billing information does not match bank records
• Payment details are incomplete or incorrect
• Funds are unavailable
• The card has expired
• The bank or payment provider requires additional verification
• The transaction is flagged for possible fraud

6. SHOP PAY INSTALLMENTS

Shop Pay Installments may be available for eligible purchases when shown at checkout.

Approval, installment schedules, financing terms, and repayment decisions are handled by the applicable installment provider. Lumenvel does not determine eligibility or change the provider’s payment schedule.

Using installments does not change Lumenvel’s shipping, return, or refund policies.

7. TEMPORARY AUTHORIZATION HOLDS

A bank may place a temporary authorization hold during a payment attempt, even if the order is not completed.

These holds are controlled by the bank or payment provider and usually disappear automatically. Contact your provider if a hold remains longer than expected.

8. PRICES, TAXES, AND DISCOUNTS

The complete order total is shown before payment, including:

• Product price
• Applied discount
• Any applicable shipping charge
• Applicable sales tax

Promotional codes must be entered before the order is submitted. Discounts cannot normally be added after checkout unless required to correct a Lumenvel error.

9. FRAUD PREVENTION

We may review, delay, cancel, or request verification for an order that appears unusual, unauthorized, or fraudulent.

Verification requests will be limited to information reasonably needed to confirm the customer, billing details, or transaction. We will never request a complete card number or security code.

10. PAYMENT ERRORS AND DECLINED TRANSACTIONS

If payment is declined, please:

• Confirm your payment and billing details
• Check that the card or account is active
• Contact your bank or payment provider
• Try another accepted method

Banks do not always disclose the reason for a decline to Lumenvel, so the payment provider may be able to provide more information.

11. REFUNDS

Approved refunds are returned to the original payment method within 10 business days of approval.

Banks and payment providers may require additional time to display the refund. Refunds cannot normally be redirected to another card, account, or cash payment.

Refunds for Shop Pay Installments are handled through the original installment transaction according to the provider’s terms.

12. UNRECOGNIZED CHARGES

If you do not recognize a Lumenvel charge, check your order-confirmation emails and ask whether another authorized user of the payment method placed the order.

If the charge is still unfamiliar, contact us with the transaction date, amount, and any relevant order details. You may also contact your bank, and nothing in this policy limits your right to dispute an unauthorized charge.

13. PAYMENT METHODS NOT ACCEPTED

Unless displayed at checkout, Lumenvel does not accept:

• Cash on delivery
• Personal checks
• Money orders
• Direct bank transfers
• Cryptocurrency
• Gift-card payments requested outside the official checkout

Do not make payments through an individual, unofficial link, or communication claiming to represent Lumenvel.

14. CONTACT LUMENVEL

For payment assistance, contact:

Store Name: Lumenvel

Address :

4016 Grand Ave, Suite A
Chino, CA 91710
United States

Email: customersupport@lumenvel.com
Phone: +1 (707) 220-3740

Live Chat: Available on our website

Customer Support Hours

Monday–Friday: 9:00 AM–5:00 PM Pacific Time
Saturday–Sunday: Closed

Messages received after business hours will be answered the next business day, within 24 hours.

SUGGESTED POLICY