Order Cancellation Policy
Last updated: July 12, 2026
Lumenvel begins processing orders as quickly as possible. Contact us immediately if you need to cancel or change an order, as requests cannot be guaranteed once fulfillment has started.
1. REQUESTING A CANCELLATION
Submit your request through:
Email: customersupport@lumenvel.com
Phone: +1 (707) 220-3740
Live Chat: Available on our website
Use “Order Cancellation Request” as the email subject and include:
• Your name
• Order number
• Checkout email address
• The item or order you want canceled or changed
Do not send complete payment card details, passwords, or security codes.
2. CANCELLATION CONFIRMATION
Sending a request does not automatically cancel an order.
Your cancellation is complete only after Lumenvel sends confirmation. We will make reasonable efforts to approve requests received before fulfillment begins.
3. CANCELLATION ELIGIBILITY
An order may generally be canceled if it has not:
• Entered active fulfillment
• Been packed
• Received a finalized shipping label
• Been transferred to the carrier
• Shipped
We do not guarantee a fixed cancellation window because some orders may begin processing shortly after they are placed.
4. ORDER CUT-OFF TIME
Our 5:00 PM Pacific Time order cut-off determines when processing may begin. It is not a guaranteed cancellation deadline.
Contact us immediately instead of waiting until the end of the business day.
5. ORDER CHANGES
Before fulfillment begins, we may be able to help with:
• Canceling individual items
• Correcting a shipping address
• Changing an item, size, color, or quantity
• Canceling a duplicate order
Changes depend on order status and product availability.
Payment methods cannot be replaced after an order is submitted. When possible, the original order may be canceled so a new order can be placed using the correct payment method.
6. ORDERS THAT HAVE ALREADY SHIPPED
Orders cannot normally be canceled or changed after shipment.
Once delivered, eligible items may be returned within 30 days under our Return & Refund Policy. Please contact us before refusing delivery or returning a package.
7. CANCELLATIONS BY LUMENVEL
We may cancel all or part of an order because of:
• Product unavailability
• Payment authorization failure
• An incomplete or undeliverable address
• A material pricing or listing error
• Suspected fraud or unauthorized activity
We will notify the customer and refund any collected payment for the canceled item. We will not substitute a different product without customer approval.
8. CANCELLATION REFUNDS
Approved cancellation refunds are returned to the original payment method within 10 business days of approval.
A full-order cancellation includes the amount paid for the products, applicable taxes, and any shipping charge connected to the canceled order.
Banks and payment providers may require additional time to display the refund.
9. CANCELLATION FEES
Lumenvel does not charge a cancellation fee for an order successfully canceled before shipment.
If a refund is not visible after 10 business days from approval, contact your bank or payment provider and then contact Lumenvel with your order number.
10. CONTACT LUMENVEL
Store Name: Lumenvel
Address :
4016 Grand Ave, Suite A
Chino, CA 91710
United States
Email: customersupport@lumenvel.com
Phone: +1 (707) 220-3740
Live Chat: Available on our website
Customer Support Hours
Monday–Friday: 9:00 AM–5:00 PM Pacific Time
Saturday–Sunday: Closed
Messages received after business hours will be answered the next business day, within 24 hours.