Cookie Policy

Last Updated: July 10, 2026

Cookies get a bad reputation, but most of what they do behind the scenes is pretty mundane — remembering what's in your cart, keeping you logged in, helping us understand which pages are actually useful. This page breaks down exactly what we use, why, and how you can adjust your preferences if you'd rather limit some of it.

This policy works alongside our Privacy Policy — that page covers personal information broadly, while this one focuses specifically on cookies and similar tracking technologies.

1. What a Cookie Actually Is

A cookie is a small text file that a website stores on your browser or device when you visit. It's not a program, and it can't access your files or install anything — it just holds a small piece of information, like a preference or an identifier, that the site can read the next time you visit.

We also use a few similar technologies — like pixels and local storage — that work a bit differently but serve similar purposes. For simplicity, we refer to all of these collectively as "cookies" throughout this page.

2. The Short Version

Category	What It Does	Can You Turn It Off?
Essential	Cart, checkout, security, login	No — the site won't function properly without these
Functional	Remembers preferences, supports live chat	Yes
Analytics	Helps us understand site traffic and behavior	Yes
Advertising	Measures ad performance, personalizes ads	Yes

Details on each category below.

3. Essential Cookies

These keep the basic functions of our store working — think of them as the plumbing, not the decoration. Without these, checkout, cart contents, and account login simply wouldn't work correctly.

Essential cookies handle things like:

Keeping items in your cart as you browse
Getting you securely through checkout
Remembering you're logged in, if you have an account
Detecting and preventing fraudulent activity
Remembering the cookie preferences you've already set

Because these are necessary for the site to function, they can't be turned off through our cookie settings. You can still block them through your browser directly, but doing so may break checkout or other core features.

4. Functional Cookies

These aren't strictly required, but they make your visit smoother. They might remember things like a previously entered ZIP code, a dismissed banner, or settings that make live chat work properly.

Turning these off won't break the site, but you may notice small conveniences reset each time you visit.

5. Analytics Cookies

These help us understand, in aggregate, how people actually use our site — which pages get visited, where people tend to drop off before completing checkout, and which parts of the shopping experience might need improvement.

This data helps us make practical decisions, like fixing a confusing page layout or noticing that a particular product page needs clearer sizing information. It's about understanding patterns across many visitors, not tracking you individually in a way that identifies you personally.

6. Advertising Cookies

If we run ads (say, on social media or elsewhere on the web), advertising cookies help us understand whether those ads are actually working — and may be used to show you more relevant ads based on pages you've visited on our site, rather than random ones.

A quick note on terminology: some state privacy laws define "sale" or "sharing" of information more broadly than you might expect, and advertising cookies can sometimes fall under those broader definitions even when no money changes hands. If that applies to you, see Section 9 below on your opt-out options.

7. Cookies From Other Services

A few of the tools we rely on to run the store — like Shopify (our ecommerce platform), payment processors, and analytics providers — may set their own cookies as part of doing their job. These providers operate under their own privacy and cookie practices, separate from ours, though we only work with providers who have a legitimate reason to be involved in operating our store.

8. How Long Cookies Stick Around

Cookies generally fall into two types:

Session cookies — deleted automatically when you close your browser. Most cart and checkout cookies work this way.
Persistent cookies — stick around for a set period (anywhere from a few days to a couple of years) so the site can recognize you on a return visit. Login and preference cookies are usually this type.

9. Managing Your Cookie Preferences

You've got a few ways to control this:

Our cookie banner — When you first visit our site, you'll see a banner where you can accept all cookies or customize which categories you're comfortable with.

Cookie preferences link — Usually available in the website footer, so you can revisit and change your settings anytime after that first visit.

Browser settings — Every major browser lets you block or delete cookies directly through its own privacy settings. This works independently of our own cookie banner, so you may need to adjust both if you want full control.

Opt-out signals — If you're in a state where certain privacy laws apply, we honor recognized browser-based opt-out signals (like Global Privacy Control) as a request to opt out of eligible advertising-related sharing.

One honest heads-up: turning off analytics or advertising cookies won't affect your ability to shop with us — but blocking essential cookies through your browser may cause checkout or cart features to stop working properly.

10. What Happens If You Clear Cookies or Switch Devices

If you clear your browser's cookies, use a different browser, or switch devices, your previous cookie preferences won't carry over automatically — you'll likely see the cookie banner again and need to set your preferences fresh. That's just how cookies work technically; it's not something we can prevent on our end.

11. Do Not Track Signals

Some browsers offer a "Do Not Track" setting. Because there isn't yet a single, universally agreed-upon standard for how websites should interpret that signal, we don't currently treat it the same way we treat a recognized opt-out preference signal like Global Privacy Control (see Section 9). We'll continue to monitor how this standard develops.

12. Updates to This Policy

We may update this page as our tools, providers, or cookie usage change. When we do, we'll revise the date at the top. If a change is significant enough to affect how we use previously collected cookie data, we'll take reasonable steps to let you know.

13. Questions About Cookies?

Lumenvel

Business Address :

4016 Grand Ave, Suite A
Chino, CA 91710
United States

Email: customersupport@lumenvel.com
Phone: +1 (707) 220-3740
Live Chat: Available on our website

Support Hours: Monday–Friday, 9:00 AM–5:00 PM Pacific Time (closed Saturday & Sunday)
Response Time: Messages sent outside business hours are answered the next business day, usually within 24 hours.